Refunds
At Dazer Australia, we want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a 100% Money-Back Guarantee within 30 days of purchase.
1. How to Request a Refund
To request a refund:
Complete our [Refund Request Form] (link to your form).
Ensure your request is lodged within 30 days of receiving your item.
Return the product in its original condition, including packaging, manuals, and accessories where possible.
2. Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5–10 business days.
If the refund is delayed, please check with your bank or payment provider, as processing times may vary.
3. Faulty or Damaged Products
If your item arrives faulty, damaged, or not as described, you are entitled to a replacement or full refund under the Australian Consumer Law. Please contact us immediately and we will arrange a return at no cost to you.
4. Exclusions
Refunds will not be granted for products returned after the 30-day period (unless required by law).
Shipping costs (if any) are non-refundable unless the product is faulty or incorrectly supplied.
5. Need Help?
If you have any questions about refunds or returns, please contact us: Dazer Australia Contact